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Customer Services
Prospector HelpDesk Support
A HelpDesk support
contract covers you for 1 full year and includes:
Customized Prospector
Training Programs
Without doubt, training
provides the biggest return on investment. With the added
skills and expertise, your team is able to take full advantage of
the features of Prospector to get jobs done faster. We
custom-designed training programs to precisely fit your needs
including:
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New Customer Startup
- guaranteed results. we don't leave until your users are
cutting their own jobs with Prospector to your satisfaction.
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Product Update
Training - intensive 1-day program to get your users up to speed
with all the new features introduced in a new release of Prospector.
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Developing PowerSource
Databases -exploit the full power of knowledge-based programming
with in-depth instruction. Programming your shop rules and
machining techniques into your PowerSource databases will have a
profound affect on productivity, consistency and quality.
We'll consult with you about your needs and design a custom
training program to achieve your goals. Why settle for "one
size fits all" solutions that ties up your people learning about
features or functions that they have no need to use? Our
targeted programs delivers results with minimal interruption.
Pro/Post - Custom Post Processors
Pro/Post is a service to
provide you with custom post processor software that is specifically
developed for your machine tools, shop standards,
practices and preferences. With Pro/Post, you never have
settle for anything less than 100% perfect output. Pro/Post service includes:
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Unlimited Warranty - every post processor is covered with an
unlimited warranty provided your Prospector application software is
covered by a software support agreement. This means that any
changes you require initially or in the future are free.
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Speedy Delivery - in most cases, we can deliver your post
processor in just a few business days. Any modifications you might need to fine-tune the output we can usually turn around the same day
you request the changes.
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Safe and Secure - every post processor is developed
exclusively for you and maintained under your account name on our
secure servers. There is no possibility that the software can
be changed without your authorization.
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Affordable - providing quality post processors is one
essential key to ensuring complete customer satisfaction with
Prospector. That's why every Prospector license comes standard
with 1 Pro/Post post processor in addition to the standard library
post processors. Additional Pro/Post post processors start at
just $495 for a typical 3-axis mill.
To learn more or to
request a
Pro/Post quotation, call our HelpDesk at (800) 280-0240.
Custom Programming Services
From
PowerSource programming to plug-in and stand-alone software
applications, our customer service team can handle virtually any
request for a customized software solutions. Got an idea or a
problem you would like to address and need some help to get it from
the conceptual stage to working on the shop floor? Give us a call to
discuss your idea and we’ll see if we can help you make it happen.
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Customer Support technicians work in the same office as the
Prospector Product Development team. It is not uncommon for a
technician to consult with a Prospector programmer on particularly
difficult customer questions and problems to ensure the highest level
of support. If there's a solution to your problem, they'll
find it and get you an answer fast.
Choose on-site or classroom training at our Troy, MI. office.
“What are the two things that are thrifted as soon as economic
times are difficult? Training and maintenance. Which
order? You figure it out. I've watched it for 38-1/2
years. It's the wrong things to cut.”
- Richard E. Dauch
Chairman & CEO
American Axle & Manufacturing
Detroit, MI
Are you taking full advantage of the capabilities of today's
advanced CNC controls? Our vast experience in developing post
processors means that we have the expertise to develop the software
you need to run your machine at its full potential. From
Hedenhaim conversational output to highly customized posts for gun
drilling applications, we've helped our customers reach new levels
of productivity and totally eliminate the possibility of human error
that can occur when programs are edited at the machine.
This custom tape-merge application was developed for a customer
to address the machining of multiple parts using the fixture offset
capability of their CNC. |
Prospector
2009 Plus
Full support for native
Windows 7 operating system.
